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How The Coronavirus Is Transforming The Watch Industry
The watchmaking industry has been pushed into serious and transformative measures in the last few months. As the pandemic worsened in Europe, the Swiss government and numerous manufactures began to organise closures, while the two main trade fairs were delayed or cancelled till 2021. It has led to digitisation and virtual setups, one of which has been our very own platform on YouTube, where we have been hosting virtual watch presentations with brand CEOs or founders at home.
The Swiss franc is near parity with the US dollar and the Euro, which eliminates worries that this might turn into another crisis like the watch industry experienced in the 1970s. However, watch retail has been significantly hit, which has led various brands and retailers to adopt different measures to support the industry, some of which are extraordinary.
While e-commerce has been part of the retail strategy for many brands over the last decade, many have kept authorised dealers out of the game or in a highly limited format, with brands holding on to their own online commerce solutions. Meanwhile other brands such as Patek Philippe have resisted e-commerce in the past, primarily because of the challenges of authenticating end-consumers as opposed to grey market retailers who seek to acquire their coveted timepieces in order to flip them for a profit.
However, as the pandemic hit, Patek Philippe’s management decided to allow, for the first time, authorised dealers to sell their watches online. A statement from the brand read, “During this extremely difficult time, an exceptional decision has been taken to allow authorised retailers, while their showrooms are closed, to sell online Patek Philippe watches they have in stock. This is only for a temporary period to help Patek Philippe authorised retailers that are closed due to the COVID-19 situation.”
According to Patek Philippe, there are a strict set of guidelines required to retail their watches, one of which is a requirement that the watches go to a genuine customer, rather than just allowing anyone to buy them. Each retailer is also limited to the existing stocks they possess, as Patek Philippe’s manufactures are closed until such time as the pandemic eases.
“Additionally, the delay in shipments this period doesn’t seem to be a deterrent. It’s nice to know that clients are completely understanding with regards to the company’s goal on keeping our employees safe.
“This circumstance has also fast tracked a number of brands to take that decision to come on board with us, and we are excited about the road ahead.”
In a number of brands, right up until the complete lockdown and “shelter in place” guidelines had been fully implemented, luxury brands had been exploring private and home retail solutions where VIP customers would contact a local sales team to highlight the items they wished to acquire, and these would be organised and delivered to the customer’s home where they could select and pay for them using a mobile payment solution.
Of course, one brand that has not suffered any significant disruptions in production or delivery. According to sources, Rolex, while having shuttered three of its production facilities, is still shipping out watches to authorised dealers during this time. These are assembled pieces that have presumably been kept in its high-tech automated warehouse facility, which continue to be delivered to retailers so that when business resumes or in countries where business continues, they still have stock to provide to end customers even as production is resuming. Unlike Patek Philippe, Rolex has not allowed its retailers to sell online, preferring to keep to a traditional model for the time being. What it does mean is that waitlists for coveted timepieces should shrink as retail resumes, since stock will be available to customers waiting for that jubilee bracelet Batman or rainbow Daytona. (Rolex declined to comment for this story.)
The clean, refreshed and sophisticated look certainly gives us a clue into the future of watch manufacturing. While we haven’t gotten our hands on a model yet, it looks as if Swatch is targeting to develop a fully automated manufacturing for inexpensive, well-made timepiece that is fully mechanical and boasts some very impressive specs for its price.
Even as our kids are teeing up e-learning, so are several retailers. In Asia, The Hour Glass has opted to engage most of its 500-odd retail staff in training programs on video conferencing, hosting seminars and discussions with brand heads, industry leaders and more while boutiques are shuttered in the meantime. Sincere Watch is also doing the same in the meantime.
A spokesperson for Sincere Watch noted that “in fact, many brands have ramped up their online trainings during this period, capturing as much of the sales team’s time spent at home. Some have also organised live digital conferencing for introductions to their novelties, many are not allowing this time to go to waste.”
In a time of crisis, innovation is essential. The watch industry may be a legacy industry sharing an age-old tradition of mechanical watchmaking, but in the age of the coronavirus, it’s evolving more rapidly than ever.